299vit Privacy Policy
Your personal information is of the highest importance to us. This policy explains how we collect, use, and protect data.
299vit operates a trusted online gaming platform for players in Bangladesh. We firmly believe that protecting the privacy of your personal information is our core responsibility. This privacy policy tells you what kind of information 299vit collects, why it is collected, how it is used, and what your rights are. By using our platform, you will be considered to have given your consent to the terms of this policy. We therefore ask you to read this document carefully.
Data Collection
When you open an account, play games, or complete financial transactions on the 299vit platform, we collect various types of information from you. A detailed description of the information collected is provided below.
1.1 Personal Identity Information
At the time of account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- National Identity Card (NID) number or passport number
- Mobile number
- Email address
- Residential address
1.2 Financial Information
To process deposits and withdrawals on our platform, you are required to provide payment-related information. This includes:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Important: We never collect your full bank PIN, mobile banking PIN, or password. No representative of 299vit will ask you for this information.
1.3 Technical Information
When you visit our website, certain information is collected automatically:
- IP address
- Browser type and version
- Operating system
- Date and time of visit
- Pages viewed and browsing patterns
- Device type (mobile, tablet, or desktop)
1.4 Gaming Activity Information
To improve your gaming experience and maintain our responsible gaming policy, we collect your gaming history, bet amounts, win and loss records, and the duration of your active sessions on the platform.
Data Use
299vit uses collected information only for specific and legitimate purposes. We never misuse your information and do not use it for any purpose other than those stated in this privacy policy.
2.1 Service Operation and Delivery
- Account creation and management
- Processing financial transactions (deposits and withdrawals)
- Providing gaming services and technical support
- Providing bonuses, rewards, and VIP benefits
2.2 Identity and Age Verification
Our platform is for those aged 21 or above only. We are therefore obligated to verify age at registration and confirm your identity through your identification document.
2.3 Security and Fraud Prevention
- Ensuring account security
- Detecting and preventing unauthorized access
- Conducting anti-money laundering (AML) operations
- Investigating suspicious activity
2.4 Responsible Gaming
We monitor your gaming activity to help you maintain healthy gaming habits. Where necessary, we may advise you to use responsible gaming tools.
2.5 Communication and Support
- Sending important account updates and notifications
- Providing 24/7 live chat support
- Sharing information about promotional offers (if you wish)
2.6 Platform Development
To further improve the user experience and develop new features and services, we analyze aggregated and anonymized data.
Data Storage and Protection
299vit applies industry-standard technical and organizational measures to keep your personal information secure. Our security framework is continuously updated.
3.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information exchanged between your browser and our servers secure. An additional layer of encryption is applied to financial transactions.
3.2 Access Control
Only employees who need access to your personal information for their work are permitted to access it. All employees are bound by strict confidentiality agreements. Strict penalties are in place for unauthorized access.
3.3 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for as long as necessary due to legal obligations, dispute resolution, and fraud prevention.
Security Warning: Never share your 299vit account password with anyone. If you notice any suspicious activity, contact us immediately via live chat.
3.4 Response to a Data Breach
If there is any risk that the security of your information has been compromised, we will promptly notify you of the matter and take the necessary protective measures.
Sharing Data with Third Parties
299vit never sells your personal information and does not transfer it to third parties without authorization. However, information may be shared in the limited circumstances described below.
4.1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This sharing is limited solely to processing transactions.
4.2 Technology Service Providers
To operate our platform, we use the services of certain trusted technology providers. These providers are contractually bound to follow our privacy policy and may use your information only for specified purposes.
4.3 Disclosure for Legal Reasons
Information may be provided to the relevant authorities as required by a court order or legal obligation. In such cases, we will provide only the minimum amount of information necessary.
4.4 What Will Never Be Done
- Your information will not be sold to third parties for profit
- Personal information will not be transferred to advertising networks
- Your information will not be used for marketing purposes without your consent
Cookies and Tracking Technology
Cookies and similar technologies are used on the 299vit website to improve your experience. Cookies are small data files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They remember your login state, manage security tokens, and keep your session active. Without these cookies, the platform will not work properly.
5.2 Performance Cookies
These cookies help us understand which pages are used most, where technical issues are occurring, and how users are navigating the platform. This information is used to improve service quality.
5.3 Cookie Control
You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause many platform features to stop working properly.
Your Rights
299vit believes that you should have full control over your own information. Your rights are described in detail below.
6.1 Right to Access Information
You may request from us at any time to find out what information we hold about you. We are obliged to respond to this request and will provide you with a copy of your stored information.
6.2 Right to Correct Information
If you believe that any information we hold about you is incorrect or incomplete, you may request a correction via our live chat or email. We will make the necessary corrections after verification.
6.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, due to legal obligations or an active account, deletion of some information may not be possible.
6.4 Right to Opt Out of Promotional Communications
If you do not wish to receive promotional emails or notifications, let us know at any time via our live chat. However, it is not possible to stop sending important account-related notifications.
6.5 How to Exercise Your Rights
To exercise any of your rights, please contact us:
- Get immediate assistance via 24/7 live chat
- Email us: [email protected]
We will take the necessary action within a reasonable time after receiving your request.
Protection of Minors
299vit is for those aged 21 or above only. We do not knowingly collect information from or allow account registration by anyone under the age of 21.
7.1 Age Verification System
Every user's age is verified at registration. Age is confirmed through a national identity card or other official documents. If an account belonging to a minor is identified, it will be closed immediately and the collected information will be deleted.
7.2 A Note to Parents and Guardians
If you believe a minor has opened an account on our platform, please contact us immediately at [email protected]. We will investigate promptly and take the necessary action.
Policy Changes
As our services and technology change over time, this privacy policy may also be updated. We will always present these changes to you transparently.
8.1 Notice of Changes
If any significant changes are made, we will send a notification to your registered email address or on the platform. You will always be given a reasonable amount of time before the updated policy takes effect.
8.2 Regular Review
We recommend that you review this privacy policy regularly. You can check the "Last Updated" date at the top of the page to know when the policy was last changed. Continued use of the platform after any changes will be considered as acceptance of the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, we are always here for you. Contact us:
Support Center
Live Chat: Available in Bengali 24 hours a day, 7 days a week.
Email: [email protected]
We generally respond to all requests promptly. For privacy-related requests, we may need to verify your identity.
Our Commitment: 299vit always respects your privacy and is committed to keeping your information secure. Ensuring a safe and reliable gaming experience is our highest priority.