Where can I get help if I have a gaming addiction?

First, contact us in Bengali via 299vit's 24/7 live chat — we will help you activate self-exclusion or other protective measures. You can also email support@299vit.cam. For professional help, please reach out to mental health service providers in Bangladesh.

🛡️ Responsible Gaming Policy

Responsible Gaming at 299vit — Safe and Informed Gaming

299vit believes that gaming is entertainment — not a burden. Our safe gaming tools and guidelines help you stay in control. For players aged 21 and above only.

Why is gaming awareness important?

299vit always places players' mental and financial well-being as the highest priority.

21+ Age Limit

299vit is only for adults aged 21 and above. Age is verified during registration. Accounts belonging to minors are closed immediately.

Deposit Limit

You can set a limit on how much money you deposit per day, per week, or per month. Setting this limit helps you avoid unintended overspending.

Time-Out Feature

For a short break, you can take a temporary pause from 24 hours up to 30 days. During this time, logging in and gaming on your account will be completely suspended.

Self-Exclusion

If you feel you need a long-term break, use self-exclusion. There is an option to close your account from 3 months up to permanently. This decision is for your protection.

Gaming History Review

You can view your gaming activity, deposit and withdrawal history, and time spent at any time. Use this information to evaluate yourself.

24/7 Support

If you have any concerns about gaming, talk to us in Bengali via live chat at any time. Our support team will help you take the right steps.

Signs of Problematic Gaming

If any one of the following signs applies to you, start using the responsible gaming tools or contact us.

21+

Ensuring responsible gaming for players aged 21 and above only is our commitment.

Repeatedly trying to play to recover lost money
Neglecting family or work for gaming
Spending money needed for essential expenses on gaming
Feeling unable to stop playing
Lying to family or friends about gaming
Gaming with borrowed or loaned money
Feeling restless or irritable when not gaming
Playing to escape mental problems or depression
Continuously increasing the size of bets

Steps to Use Safe Gaming Tools

Log In to Your Account

Log in with your username and password on the 299vit Login page. Safe gaming settings can be found in your account dashboard.

Set a Deposit Limit

Go to the "Safe Gaming" section and set the maximum daily, weekly, or monthly deposit limit. This limit takes effect immediately.

Activate Time-Out or Self-Exclusion

Choose a time-out for a temporary break or self-exclusion for a long-term break. Once self-exclusion is active, you will not be able to log in.

Contact Us for Support

For any questions or concerns, talk to us in Bengali via 24/7 live chat. We will help without judgment.

Contact the Support Team

Our trained support team is ready to help in Bengali 7 days a week, 24 hours a day. Talking about a gaming problem is nothing to be ashamed of — it takes courage.

Live Chat: Available 24/7 in Bengali

Email: [email protected]

All your conversations are kept completely confidential.

Tips for Healthy Gaming

Responsible gaming means enjoying gaming consciously. Keep these simple tips in mind.

Always treat gaming as entertainment, not as a source of income
Set a budget before playing and stick to it
Do not try to recover money you have lost
Do not play out of emotion or while under the influence of alcohol
Take regular breaks and spend time on other activities
Prioritize spending time with family and friends
Review your gaming history regularly
If you have any concerns, let us know immediately — help is always ready

A Winning Mindset

Winning and losing are both normal in gaming. Play to win, but maintain the mindset to accept loss. Never let the size of your bets exceed what you can afford.

Respect Time Limits

Set a limit on how much time you spend gaming each day. Playing for long periods brings fatigue and reduces your ability to make sound decisions.

Let Your Family Know

Talk openly with your family about gaming. Take the warnings of loved ones seriously. Their support is your greatest tool for protection.

Protection of Minors

299vit is committed to protecting minors. Online gaming is for adults only.

Keep Your Account Secure

Never share your account password with younger members of your family. Always log out after ending a login session. It is better not to save your password on a mobile or computer if children use that device.

Parental Control Software

Use parental control software on your device that can block online gaming sites. This will protect children from unauthorized access. You can use Net Nanny, Cyber Patrol, or your operating system's built-in features.

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here.

299vit is only for adults aged 21 and above. You must confirm your age during registration. We may request a government-issued ID for age verification at any time. Accounts belonging to minors are closed immediately and any deposited funds are returned.

Log in to your account and go to the "Safe Gaming" or "Account Settings" section. There you will find the option to set a maximum daily, weekly, and monthly deposit limit. Once set, it takes effect immediately. If you want to increase the limit, you must wait 24 hours, but decreasing it takes effect immediately.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, the account is reactivated automatically. Self-exclusion is a long-term measure — from 3 months up to permanent closure. To reopen an account during self-exclusion, you must contact the support team and a specified cooling-off period will apply.

First, contact us in Bengali via 299vit's 24/7 live chat — we will help you activate self-exclusion or other protective measures. You can also email [email protected]. For professional help, please reach out to mental health service providers in Bangladesh.

Yes. Your account balance remains completely safe during self-exclusion. Once the exclusion period ends or your account is reactivated with the help of the support team, you can withdraw at any time. Withdrawals of ৳800 or more are possible via bKash, Nagad, Rocket, or Upay within 15 minutes to 2 hours.

Contact our live chat immediately. We will temporarily suspend the account and investigate. Then change your password and enable two-factor authentication. If you suspect a minor has accessed the account, you are required to inform us without delay.